Bluemercury

I ordered an item 10 days ago and am just now receiving an email notifying me of a refund. No further explanation was given.

When I called, I was told the item is no longer available. In this age of technology, what kind of online retail business doesn't have an inventory system with real-time data? And during the holidays, to not be notified for 10 days is unacceptable. I asked the phone representative for a substitution.

There was a partially similar item, but Bluemercury would not match the price of what I ordered - they failed. They just don't care.

Very dissatisfied. I received the wrong order and then sent it back.

I am still waiting for the correct order.

I received a return shipping label for another order I placed and had already received to return the incorrect order. I have no other information and am just trying to use the up the symbol requirement.

Didnt receive my order. What I did receive appeared to be samples.

Unfortunately, they were sold out of all 4 items I bought. I cannot understand what happened. They promptly credited me after I sent picture of what did come.

It is so irritating.

I literally have never had this happen anywhere where the entire order is not sent. I ordered a bunch of stuff from Aromatherapy Associates but as you can see below this aint it.

Horrible sales representatives.

I have never had a good experience, one salesperson was prejudice and told me that my coloring is black and no make that they have would look good on my skin color!!

Haven't been getting your emails (confirmed in store today) thus missing my birthday promo, important sales, etc. I am in your system and had been a good customer and I am sure I have rewards. Also,, there's a problem with your website

I placed an online order over 3 weeks ago, I have yet to receive an update as to why my order is delayed.

I have contacted customer service multiple times with so many confusing answers as to why I havent received it!

i had wrote email more than 6 times to return the product, until now haven't get any email to solve my problem.

I had a problem with a product that I purchased. The kindly returned the product and refunded my money. I thought it was very professional and in line with what I expected.

Website is a joke. Interchange on line with rep also.

Get to order and told not available, then left phone message . Hope they call

Every time I go to a Bluemercury store, the customer service is horrible. No one helps me and they refuse to return an unused item.

Sales associates are rude, snobby and condescending.

There are plenty of options out there. Do not buy from Bluemercury.

I am a frequent customer of Bluemercury. I recently.bought over $400.00 of.products which promised me a gift bag and #4 $20.00 Gift Cards as promised in a promotion.

I received my order but no cards and no gift bag. I have tried contacting by way of email 2x.

And by calling corporate for an answer my calls are dropped. I am very angry with this customer service and know that my items are available elsewhere for the future.

Shari Shryock

Order # 119****

After waiting for 32 minutes and going from Cue #2 to Cue #1, I was notified you won't take the call and I should leave a message. I have never heard of such poor customer service. I expect to hear from someone 415 505 ****.

Shari Shryock

I tried to access the website last night after midnight to order M-61 glow peel pack of 60. It wouldnt take the coupon.

Unable to access the website his morning as it is not loading. Pls help.

P